Refund and Withdrawal Policy

1. Purpose

1.1. This policy forms part of the Terms and Conditions of Mussical.com and governs refunds, cancellations and the exercise of the right of withdrawal for purchases made through the website.

2. Listen to the song before paying

2.1. The song is generated individually from the instructions and preferences provided by the purchaser.

2.2. Before paying, the purchaser receives a free preview of their song. Payment is made only when they decide to receive the full version, and payment unlocks its complete delivery.

2.3. Accordingly, the purchase decision is made after listening to the song.

3. Rights that are always respected

3.1. Non-delivery and lack of conformity of digital content or services are covered in all cases by the remedies provided by law: bringing the service into conformity, replacement, price reduction or termination of the contract, as applicable.

3.2. Nothing in this policy limits the rights that the law recognises as non-waivable for the consumer, including the applicable legal guarantee for digital content and services.

4. Right of withdrawal and exceptions

4.1. Custom-made product. Songs are made to the purchaser's specifications and preferences. Whether the exception in Article 103.c) of Real Decreto Legislativo 1/2007 applies depends on the legal classification of the contract and whether its requirements are met; no consumer waiver is presumed merely because the song is personalised.

4.2. Digital content. Acceptance of the terms and conditions is not equivalent to the specific consent required by Article 103.m) to begin supply during the withdrawal period with loss of that right. Mussical does not invoke that exception based solely on that acceptance.

4.3. Mussical keeps a record of acceptance of the terms and conditions, including their date and version, and makes it available to the consumer in the order view.

4.4. If, for any reason, the legal requirements for the above exceptions are not met, the right of withdrawal to which the consumer is legally entitled remains in effect.

5. Cancellation before generation begins

5.1. If the purchaser requests cancellation before generation of their song begins, the amount paid will be refunded, with the sole deduction of the payment gateway fee.

5.2. This cancellation is a voluntary commercial policy of Mussical and does not change the rights recognised to the consumer by law.

6. Errors attributable to Mussical

6.1. If the song delivered does not correspond to the instructions provided because of errors attributable to Mussical, a free correction will be offered.

6.2. If correction is not possible or is not satisfactory, the corresponding refund will be made.

7. How to request a refund

7.1. Send the request by email to hola@mussical.com, stating the order number and the reason.

7.2. Mussical will reply within a maximum of seven business days.

7.3. Where a refund is due, it will be paid within seven to ten business days using the same payment method used for the purchase.

8. Circumstances that do not qualify for a refund

8.1. Changing one's mind after the full song has been supplied, outside legally protected circumstances.

8.2. Subjective dissatisfaction with the style, genre or artistic result where the song complies with the instructions provided by the purchaser.

8.3. Incorrect data provided by the purchaser will be addressed by correction, where possible, and not by a refund.

8.4. This section is without prejudice to the rights recognised in section 3, which prevail in all cases.

9. Applicable law

9.1. This policy is governed by Spanish law. In the event of a dispute, the courts and tribunals of the consumer's domicile will have jurisdiction.